TPA & Partnership Manager M/F

Duties and responsibilities

Setting and implementation of the TPA business and implementation of partner business within the German branch. Proactively manage the implementation of new partners.

Partnership Management

• Establish and maintain strategic partnerships with external partners and TPAs to drive business growth in the B2B insurance sector
• Support business growth in the B2B insurance sector

Contract Negotiation

• Lead contract negotiations with partners and TPAs
• Ensuring compliance with all contractual agreements and regulatory requirements

Performance Monitoring and Reporting

• Monitor and evaluate the performance of partners and TPAs to ensure they meet agreed standards and business objectives. Focus is to ensure high quality and customer satisfaction
• Ensure compliance with legal and ethical standards
• Conducting regular audits of our TPA

Strategic Planning

• Develop and implement strategies to maximize partnership and TPA outcomes and achieve company goals
• Support the training of our partners

Risk Management

• Identify and manage risks associated with partnerships and TPA agreements, ensuring robust risk mitigation are in place
• Manages the monitoring of operational risks, included those related to outsourced service providers
• Provides proper support to AML & Compliance issues
• Oversees and administers the internal risk control mechanisms within the branch
• Supports the implementation of regulatory projects within the Branch
• Ensures that all controls required by law and Group rules are conducted towards business partners and Third-party administrators

Reporting

• Prepare and present regular reports on the status and performance of partnerships and TPAs to senior management

Interface

• Work closely with internal teams, including sales, marketing, underwriting, and customer service, to ensure partnerships are effectively leveraged and aligned with business objectives

People First

• To assign workload and projects to each member of your staff
• To follow up on HR processes, attendance, probationary period, performance management, etc.
• To develop and coach your staff to reach their potential within CACI
• To identify with your team individually their strengths and their areas for improvement
• To identify the teams individual talents and abilities and harness those for their development and to optimise the business.
• To coach and encourage staff to enhance their professional actuarial qualifications (when required)
• To fully apply the performance management process ensuring it is a 2 way process of open discussion

*Other duties as required/assigned to fulfil requirements of position