We position ourselves at the heart of the projects of our 52 million customers across 49 different countries.
Our business lines support our clients’ investment and environmental protection projects. These clients include multinationals, SMEs, farmers, artisans, associations, communities, families and individuals.
We establish with them a relationship based on trust, openness and loyalty.
retail customers in France
Did you know ?
We are a retail bank because we continue to rely on the strength of our local network, but also because we adapt to changes in customer trends. We provide straightforward, independent advice, offering both
No. 1 bancassurance group
No. 1 asset manager
No. 1 lender
to the French economy
No. 1 real estate investor
We work hard every day to create a new banking experience that is both 100% digital and 100% personal.
Each of our customers can choose their preferred means of contact with their advisor, evaluate their needs or monitor their transactions at any time, whether online, on smartphones and tablets, by phone or in branch.
No. 2 brand and no. 1 group
for digital services in France
of the Ma banque mobile app
Group branches worldwide
We have always fostered an environment of transparency and trust, just for you.
Transparency, closeness to our customers, accountability and openness: these are the values that have guided us
Our business lines put us right at the heart of the lives and projects of our customers and of society as a whole, which bestows upon us great responsibility. We make sure the value we create is
These are also the values that drive us internally, in
Preparing for the future, just for you
Since our future is intertwined with that of our customers and partners, in the form of
In order to implement the plan, which sets out our priorities for the future, we will rely on our strengths: a solid mutual and cooperative structure; a universal retail banking model both in France and internationally; powerful specialist business lines, a prudent risk profile, sector leadership consolidated year upon year, expert staff and a firm commitment to
This plan also reflects the culture of the Group. Client focus, which enables us to combine all our businesses and activities to respond to the needs of all our customers or offer global solutions.
Community focus, which is part of our DNA and at the forefront of how we think about new relationship methods and new ways of managing people’s assets.
to open an account
100% computerisation of customer journeys
making things easier for our advisors and customers
of investment over four years to prepare for the future