Data protection

This privacy statement for personal data sets out how user data is processed on this website.

Users of this website may provide Crédit Agricole S.A., the publisher of the website, with personal data relating to them when they use the various collection and other tools and services provided on the website:

- Data collection forms, questionnaires and requests for information;

- Cookies

The data collected may be subject to processing, by automated or other means, in accordance with the General Data Protection Regulation (GDPR) of 27 April 2016 and in accordance with the conditions applicable to each collection tool or service, as set out in the Terms and conditions of use for the website and in this privacy statement.

Controller and purposes of processing

The personal data collected through the various services or data collection tools on this website are collected by Crédit Agricole S.A., publisher of the website and data controller within the meaning of the GDPR, except where the data collection tool explicitly states that the data controller is a third party. In such cases, in accordance with the law, the controller shall bear sole responsibility for specifying the details of its data processing.

In the context of the use of the website and its services, the personal data that you provide are collected and processed by Crédit Agricole S.A. to respond to your requests as expressed via the forms, tools and services made available to you, to fulfil a contractual or pre-contractual obligation at your request, to comply with our legal obligations or to pursue the legitimate interests of the publisher of the website or of a third party without infringing the user's rights.

On the legal basis of legitimate interest or consent, as the case may be, the data may be processed for the purposes of direct marketing, subject to compliance with the applicable regulations (right to object to direct marketing by post and telephone – prior consent for direct marketing by electronic means). The purpose of the cookies on the website is to enable the website to function properly, to measure the website's audience and to make it possible to personalise your visit.

Use and collection of data

You are not obliged to answer all the questions you are asked.

An asterisk indicates that information is mandatory. Failure to provide this data will make it impossible for Crédit Agricole S.A. to process your request or for you to use the tool or service.

Banking secrecy

The Caisse Régionale is bound by professional secrecy to the extent of the regulations in force.

No information will be disclosed to third parties unless you have given your explicit prior consent or unless the law requires the Caisse Régionale to do so, notably to the monetary authorities, the tax authorities or any other duly authorised authority.

Data retention period

The customer's personal data shall be kept and processed for the period necessary to achieve the intended purpose and for no longer than the periods specified in this privacy statement:

- 12 months from the placement of cookies on the user's device;

- 13 months for login data (IP address, logs, etc.)

How to exercise your rights

You have rights regarding the personal data relating to you that we collect and process in connection with your use of the site, its services and your requests. These rights are as follows:

- the right of access to and rectification or erasure of data (inaccurate, incomplete, ambiguous or out of date);

- the right to object to the processing of your data at any time in the context of direct marketing;

- the right to restriction of processing of your data under the conditions provided for by the regulations;

- the right to data portability;

- the right to withdraw your consent at any time;

- the right to lodge a complaint with a supervisory authority

You may exercise these rights by writing to Crédit Agricole S.A., the publisher of the website, at the following address: 12 Place des États-Unis 92127 Montrouge Cedex. Or to the Crédit Agricole S.A. data protection officer: Délégué à la Protection des Données de Crédit Agricole S.A., Direction De la Conformité, 12 Place des Etats-Unis 92127 Montrouge Cedex.

In the event of any dispute, the user may lodge a complaint with the CNIL. The CNIL website is http:// www.cnil.fr and the CNIL head office is located at 3 Place de Fontenoy, 75007 Paris.

Data recipients

Your personal data may be disclosed to:

- any entity of the Crédit Agricole Group for the purposes of direct marketing or in the event of the sharing of resources or merger of companies;

- our subcontractors for the purposes of the subcontract only;

- to our partners to allow you to enjoy the benefits of those partnerships;

- to research or polling organisations acting on behalf of the Bank or the Crédit Agricole Group for statistical purposes, on the understanding that you are not obliged to respond to their requests and that your data will be destroyed after processing.

Use of your data for direct marketing purposes

In accordance with the applicable regulations, any direct marketing by autodialer, e-mail, text message/MMS or fax, as well as any transfer or leasing of data for direct marketing purposes using these means, will only be carried out with the prior consent of the user concerned.

If you agree to receive such marketing from Crédit Agricole S.A. by ticking the relevant boxes on this website, you may withdraw your consent at any time. Each marketing e-mail will give you the opportunity to opt out of receiving further marketing e-mails in the future from Crédit Agricole S.A., the publisher of the website.

If you do not wish to receive direct marketing by telephone, you can register with the Bloctel "do not call" list. (more information at bloctel.gouv.fr.)

At any time and free of charge, you can refuse any direct marketing by other means by writing to the addresses given under "How to exercise your rights". The cost of postage will be refunded on request.

Cookies

When you visit our website, information relating to your browsing may be recorded in "cookie" files installed on your device (computer, tablet, smartphone, etc.) in line with your cookie settings, which you can change at any time.

The information below will help you better understand how cookies work and how to use current tools to set them.

What is a cookie?

A cookie is a small text, image or software file containing information that is stored on the hard drive of your device (e.g. computer, tablet, smartphone or any device that can be used to navigate the Internet) when you visit a website using your browser. It is sent by the server of a website to your browser. Cookies relate in particular to the pages visited, the advertisements on which you have clicked, the type of browser you are using and your IP address, and enables its issuer to identify the device on which it is stored, during the period of validity of the cookie in question or the period for which it is stored.

Only the issuer of a cookie can read or modify the information it contains.

Cookies improve your browsing experience on our website and are essential for access to certain secure areas. If you decide to block all cookies through your Internet browser, you will only be able to visit the part of our website that is accessible to the general public.

As indicated on the banner displayed on the website, by continuing to browse our site, you accept the placement of cookies on your device. You can reverse this decision at any time by refusing to accept cookies (see below: Blocking cookies).

Why do we use cookies?

We use three categories of cookie, the purposes of which are set out below.

Certain technical cookies (such as session cookies) are essential to ensuring this website operates properly. Blocking them may cause difficulties navigating the site and prevent you from signing up to our offers online.

1. Technical cookies

Technical cookies are cookies that are essential for the operation of the site. They allow access to the private and personal areas of our site thanks to personal identifiers (session identifier) and allow the implementation of security measures (for example, requests to reconnect to content or a service after a certain period of time), and they make it possible to allow or facilitate communication for the provision of a service by electronic means as specifically requested by the Internet user. These cookies are deleted as soon as you close your browser session.

These cookies are issued and placed by the Caisse régionale. They have a very short lifespan. This is generally the duration of the session and is no longer than one year.

2. Cookies for audience measurement and statistics

These cookies collect information about how visitors use a website, for example the number of visits and the most visited pages. These cookies make it possible to obtain statistics for analysing traffic, on which basis the content of our site is improved in accordance to the success of a given page with our visitors.

XITI, the statistics tool used by our Caisse régionale, generates a cookie with a unique identifier, whose lifespan is limited to 6 months. We collect the IP address in order to identify the town in which you are located. The last two bytes are immediately anonymised.

The data collected is not passed on to third parties or used for any other purposes.

3. Sharing cookies (social media)

Our site contains sharing buttons ("plug-ins") for Facebook, Twitter and Google+ that allow you to share content from our site with other people. When you use these share buttons, your Internet browser establishes a connection to the servers of the social media in question and a third-party cookie is installed after you give your consent. If you are connected to the social media network when you browse our site, the share buttons allow you to link the content you view to your user account.

In such cases, the purposes and scope of the use of your data, further processing and your rights are governed by the privacy policies of the social media providers and are under their full and sole responsibility.

How can you manage cookies?

You have several options for managing cookies. Any settings that you may make can modify your Internet browsing and your access to certain services requiring the use of cookies.

If you share your device with others

If your device is used by more than one person and you have more than one browser on your device, we cannot be sure that the services and advertisements for your device are appropriate for your use of your device and not for the use of another user.

You can decide at any time to set or change your cookie preferences by following the steps set out below.

1. Browser settings

You can configure your browser software so that cookies are stored on your device or blocked, either systematically or by issuer. You can also configure your browser software to offer you the option of accepting or rejecting cookies before a cookie is stored on your device.

Each browser is configured differently. The configuration is set out in your browser's help menu.

 For Chrome ™

https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

For Internet Explorer ™

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

 For Firefox ™

https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

 For Opera ™

https://help.opera.com/en/latest/web-preferences/#cookies

 For safari ™

https://support.apple.com/kb/PH21411?viewlocale=fr_FR&locale=fr_FR[A1] 

or

In Chrome

• Click on the three vertical dots icon in the browser toolbar.
• Select "Settings".
• Click on "Advanced".
• Under "Privacy and security," click "Site settings".
• Under "Cookies", you can block cookies and data from third-party sites.

 In Firefox

• At the top of the Firefox window, click on the Firefox button ("Tools" menu in Windows XP) and select "Options".
• Select the "Privacy and Security" panel.
• Set the history rules to "Use custom settings for history".
• Deselect "Accept cookies".

 In Safari

• Go to "Settings > Preferences".
• Click on the "Privacy" tab.
• Under "Block cookies", select "Always". 

 In Internet Explorer

• Go to Tools > Internet Options.
• Click on the "Privacy" tab.
• Click on the "Advanced" button and select "Block".

 In Opera

• Go to "Settings > Preferences".
• Click on the "Advanced" tab.
• Under "Cookies", select "Never accept cookies".

2. Preferences set online on our website: the opt-out process

You can also configure your preferences relating to cookies we place on your device on our website using the link below. If a cookie is blocked, a cookie with the sole purpose of disabling the services associated with the cookie will be stored on your device.

Please note that a cookie is required for your choice to be recognised. If you reject all cookies stored on your device through your browser, we will no longer know that you have selected this option.

 For the audience measurement and statistics cookies placed by Xiti (AT Internet) http://www.xiti.com/en/optout.aspx

 Sharing cookies (social media)

For cookies placed by Facebook: https://en-gb.facebook.com/policies/cookies

For cookies placed by Twitter: https://help.twitter.com/en/rules-and-policies/twitter-cookies

For cookies placed by Google+ : https://www.google.com/intl/en_ALL/policies/privacy/

Security

Our concern is to protect the quality and integrity of your personal data. The technologies and security policies implemented make it possible to protect your personal data from unauthorised access and misuse. The various persons who have access to the data are bound to respect the privacy of the users of this site and the confidentiality of their data.

We will never e-mail you to ask you to connect to your online bank or to provide us with confidential data (bank card number, PIN, etc.).

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